Return Policy
For orders placed outside the Black Friday Campaign, you have the right to return any/all products (except earrings) you have purchased directly from our website within 30 days of receiving the item. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received. In the event you would like to return your purchase, all items need to be returned if you ordered a gift set. Kindly note that after an Iconic Link watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.
Due to hygiene reasons, earrings are only allowed to be returned if the item is faulty.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) purchased online cannot be returned nor exchanged in a local retail store. Purchased items can be returned only from the country in which they were originally purchased. Kindly note that you may be subject for the shipping expenses in returning this package to us. PALAMA does not take responsibility for any items lost during the return shipping.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly. Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. If there is paid gift wrapping, it needs to be returned together with the item to obtain the refund. However, the free gift wrapping included in a purchase during a campaign does not have to be returned.
RETURN YOUR ORDER WITH UPS:
- Register your return & create your free shipping label
- Repack your products
- Send the package back to us
For more information email us info@palamainternational.com
